Currently, Relterra ships to all 50 United States.

Orders over $40 ship free via standard shipping. Orders under $40 ship for a flat $6.95.

Most orders ship within 1–2 business days. You’ll receive a tracking email as soon as it leaves our fulfillment center.

Check your confirmation email for a tracking link. If it’s been more than 3 business days with no movement, contact support@relterra.com with your order number.

Please contact support@relterra.com as soon as possible. We process orders quickly, but if it hasn’t shipped yet, we’ll do our best to accommodate changes.

Oh no! That definitely shouldn’t happen. Please reach out to support@relterra.com and we’ll get you taken care of!

Relterra uses UPS and USPS for all general orders. If your address does not accept UPS or USPS orders for whatever reason, please reach out to our help desk at support@relterra.com and we’ll help you out.

Because our warehouse processes orders very quickly, we’re unable to make changes or cancellations once an order has been placed. We understand this may be inconvenient and truly appreciate your understanding.

If you’d like to return your order once it arrives, you can do so through our Returns Portal as long as the items are unopened and unused.

Unopened, unused products can be returned within 30 days of delivery. Limiting returns to unopened items is standard practice in the cosmetics industry for consumer protection purposes.

Email support@relterra.com with your order number to initiate a return. We’ll send a prepaid return label and process your refund once the items are received.

Please email support@relterra.com within 7 days of receiving your order, including photos of the packaging and product. We’ll make it right immediately.

At this time, we can only process returns for a refund. You can place a new order for your replacement item.

Once we receive and inspect your return, refunds are usually processed within 5–10 business days. We’ll email you as soon as it’s completed. Please note it can take a few extra days for your bank or credit card company to post the refund to your account. If you encounter any issues during your refund process, please reach out to us at support@relterra.com .

Yes! We offer free returns on eligible items. If something isn’t quite right, we’ll cover the return shipping so you can shop with confidence.

Yes. We an authorized U.S. seller for each brand we carry, and source directly from the brands.

We curate brands that meet our ingredient standards and comply with U.S. and foreign cosmetics regulations. See each product page for full INCI ingredient lists.

We ensure that all products are properly labeled and meet applicable U.S. cosmetic regulations.

Each product page lists full INCI ingredients under the 'Ingredients' tab. Contact us at support@relterra.com if you need furhter information for sensitive skin or allergies.

We recommend patch testing: apply a small amount on your inner forearm and wait 24 hours. Discontinue use if irritation occurs.

Many of our partner brands are cruelty-free or vegan. Check the product page badges or descriptions for details.

Sign up for our email and SMS list for exclusive offers and early access to new product launches.

Only one promotion can be applied per order unless otherwise stated.

Yes. Relterra supplies qualified U.S. retailers with clean, premium foreign skincare. If you are interested in products for wholesale, submit the Wholesale Inquiry form below and we’ll follow up with next steps.

We work with licensed estheticians and spas, boutiques & concept stores, premium grocers & pharmacies, and hospitality & travel retailers. Tell us about your business (location, website/socials, assortments) in the inquiry form to help us evaluate fit.

Order minimums and pricing vary by brand and product. Once we connect, we can review wholesale pricing, opening order recommendations, and re-order minimums best suited to your store type.

Tester availability differs by brand. When we connect, we’ll outline which SKUs are offered as testers and how they can be added to your first order.

Fulfillment within the U.S. generally ships in 2–5 business days. For special orders or items in transit, we’ll confirm expected arrival timelines. Nationwide shipping is available, with freight options for larger volumes.

Yes. Relterra assists our brand partners with FDA product compliance where applicable, and imports directly from our brand partners to ensure authenticity.

Some brands include minimum advertised price (MAP) and merchandising guidelines. We’ll provide any applicable brand policies, product imagery, and educational materials to help maintain consistent presentation across retail environments.

Complete the Wholesale Inquiry form on this page with your business details and product interests. We’ll be in touch to discuss pricing, assortments, and next steps.